Frequently asked questions

Our FAQ details everything you need to know about our services

Each additional website you move to us will get a 10% discount no matter the plan.

WPDirect only supports WordPress websites. Website Helper provdies a wider range of services and supports a wider range of platforms.

Our micro maintenance plans do not include development, content updates or layout alterations. Our micro plans are for businesses only looking for maintenance which includes security, software updates and support.

Yes we offer a free test-drive on our Maintained plan. There is nothing to pay and you can cancel at any time without any questions asked.

Yes our managed and pro plans offer cloud based hosting. We work closely with Digital Ocean, Google Cloud and Amazon Web Services. We also offer cloud based  cPanel hosting for small, less demanding sites. Hosting is optional.

While we offer an excellent managed web hosting option, we are happy to work with any web host you have chosen. We work closely with a large number of hosting companies including, SiteGround, Kinsta, WPEngine and Pantheon.

We accept all major credit and debit cards. After signup, cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan.

Absolutely not. You are free to leave whenever you want, no questions asked.

Development time can be used for content updates, which include changes/alterations to the information displayed on your website. Custom development such as new features or designs.

We monitor the performance of your website by measuring speeds and loading times. We manually optimise your webiste files, declutter your database and continously advice on the best steps to take to improve your website speed.

Yes. All management plans include malware removal.

Yes. If you need more hours or are looking for a tailored package to suit your business please contact us.

London, UK. Victoria, in central London, to be exact.

Try our service free

Take our Maintained plan on a free test-drive